Following instructions she thought came from Booking.com, a woman wired payment for her planned eight-day stay to a bank account in Bilbao, Spain. It was...

A young woman booked her first big trip, a Mediterranean cruise on Norwegian, but missed the boat when her flight was delayed. Since she bought...

Our columnist begs you to avoid middlemen, get promises in writing and stop expecting perfection in an imperfect world.

A flight cancellation leads to a domino effect, ruining a family’s plan to visit relatives and see Universal Studios. Why was Frontier being so stubborn?

A Chinese scientist, an Egyptian grandmother and a Bangladeshi woman from Queens were all turned away and refused a refund despite having the U.S. government’s...

Badly hurt, a 68-year-old solo traveler expected her insurer to coordinate her care, provide much-needed translation services and then return her home to Florida. Was...

When their flight from Denver to J.F.K. was delayed, six scouts and three adults missed their connection back to Savannah, Ga., and had to make...

A family’s dream of seeing a rare warbler was dashed when Bird Watcher’s Digest collapsed. What happens when a tour operator goes under?

A couple’s efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in.

A couple had to cancel a South America trip for which they’d bought refundable tickets. The airline wouldn’t cough up the cash, and they felt...