Seth Kugel

After returning home from a wedding in Mexico, a traveler found a huge charge on his credit card and suspected a gas station attendant was…

A couple purchased an Arabian Sea voyage, but Vantage, the cruise company, went under. Their travel insurance was supposed to cover financial default, but the…

A couple is bumped from ultraluxury to semi-luxury on a trans-Pacific flight and receives what they feel is only a pittance in compensation.

A Minnesota couple’s vacation fell apart after a jet bridge accident and a code-share snafu led to two nights of failed connections.

Following instructions she thought came from Booking.com, a woman wired payment for her planned eight-day stay to a bank account in Bilbao, Spain. It was…

A young woman booked her first big trip, a Mediterranean cruise on Norwegian, but missed the boat when her flight was delayed. Since she bought…

Our columnist begs you to avoid middlemen, get promises in writing and stop expecting perfection in an imperfect world.

A flight cancellation leads to a domino effect, ruining a family’s plan to visit relatives and see Universal Studios. Why was Frontier being so stubborn?

A Chinese scientist, an Egyptian grandmother and a Bangladeshi woman from Queens were all turned away and refused a refund despite having the U.S. government’s…

Badly hurt, a 68-year-old solo traveler expected her insurer to coordinate her care, provide much-needed translation services and then return her home to Florida. Was…